If a change in delivery date happens, the tracking status will reflect the new delivery date. However, there is a change to the scheduled delivery date due to an unforeseen event. The shipment is currently within the FedEx/UPS network. Delivery Exception-related Tracking Statuses It means the package has arrived at the delivery facility, and usually, it goes out for delivery in a couple of days. Once the payment receipt is available, the package will be delivered automatically. Shipment held – Available upon receiptĪfter paying the import duty fees, if the tracking status still shows this message, you and the customer need to wait for a specific period that the carrier suggests. It indicates FedEx/ UPS is never going to receive the package for shipment and the shipper would not be charged for the item. It means the shipper logged into their online account and marked the item or shipment as voided. The warehouse scan means that a machine has scanned the address label on the package after it arrived at a FedEx/UPS warehouse facility.
#Fedex delivery status pending driver
It means a FedEx/UPS driver has completed the delivery and obtained a signature of the recipient, or a neighbor or another individual at the customer’s location might have signed for the shipment. The package or shipment has cleared import procedures in the receiving country. It means that the label/payment information has been recorded electronically and submitted by the sender or shipper. Electronic information submitted by shipper It means that the package you sent to the customer has been dropped off at the originating postal facility, and it has accepted the package. Shipment received at the originating postal facility In the US and Canada, for deliveries to residential customers, which do not require a signature, the driver may leave the package in a safe place, such as the front porch, back porch, side door, or garage area.
The package has reached its destination and a FedEx/UPS driver has delivered it at the customer’s address, and the date/time of delivery has been recorded. If you have instructed the carrier to hold the package and deliver it at your convenient time. The item on hold at the recipient’s request This scan indicates that an item has been accepted and processed through the scanning and sorting facility. It may not always mean that the package is in a moving vehicle, such as an aircraft, truck, or maybe at a FedEx/UPS facility. Your shipment is moving within the FedEx/UPS network and on the way to its final destination. The carriers will make up to three delivery attempts, excluding weekends and holidays. The items are usually delivered during business hours, and by the closure of the commercial address. The package has reached the local FedEx/UPS facility for delivery and has been handed over to a driver. The item has been processed or transported to the customer’s nearest post office facility. The package was at a sorting facility and is now on the way to the buyer’s location for final sorting and delivery. It means that the parcel you dropped for shipping to the customer was accepted by the originating postal service. The package or shipment has arrived at the local FedEx/UPS facility for the final delivery. Often FedEx/UPS notifies the customer about the reason for not delivering the package, such as an inaccurate address, customers are not available, etc. This status indicates that the carrier has not delivered the package to the customer’s address, rather held it at the delivery facility. Once the shipment moves along the FedEx/UPS network, the tracking status will be updated. It means the item has gone through the electronic transmission for the shipment details and billing information from the sender. Here’s a list of 50 FedEx and UPS tracking status messages that every eCommerce support team must understand to offer the best customer service. It is not enough to read the status, it is critical to understand what the tracking stauses mean. In order to stay on top of customers’ order location, your support team needs to closely monitor the FedEx or UPS tracking status.
ECommerce businesses are inundated with ” Where is my order” calls like never before.
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